Terms of Service
1. Welcome
Dark POS, Inc., doing business as Dark POS, Inc. (“Dark” or “Company” or “we”), provides a mobile ordering and payment platform and related services (“Services” or “Dark Services”), and provides and/or enables related mobile applications, software applications, websites, and microsites (“Apps” or “Dark Apps”), for use by you (“User”) to schedule and make payments for services at physical and/or online points-of-sale (“POS”), among other available functions. Dark provides access to these Services and Apps, including this App, subject to your acceptance of all of the following Terms and Conditions (“User Terms” or “Agreement”).
By accessing, downloading, copying, and/or using a Dark App, including this App, and/or the Services, you agree to these User Terms. THESE USER TERMS CREATE A BINDING LEGAL AGREEMENT BETWEEN YOU AND Dark, AND INCLUDE AN ARBITRATION CLAUSE UNDER WHICH CERTAIN CLAIMS MAY NOT BE BROUGHT IN COURT OR DECIDED BY A JURY. PLEASE READ THEM CAREFULLY.
2. Dark User Account
In order to use an App to make payments, and/or engage in any merchant reward Campaigns, you must first register with Dark, create a Dark User Account, and associate a valid debit and/or credit card. Your registration and use of a Dark User Account is subject to these User Terms.
By registering for a Dark User Account, you agree, represent, and warrant to Dark, that:
All information provided to Dark is accurate, current and complete, and that you will maintain and update such information as it changes;
You will maintain the security of your User Account, take responsibility for all activities that occur using your User Account, and accept all risks of unauthorized access resulting from your acts or omissions;
You are of legal age to form a binding contract, or you are over the age of 13 and will use the User Account under the supervision of a parent or guardian who agrees to be bound by these User Terms. The Dark platform and Apps are not intended for or targeted to, anyone under the age of 13;
You are either a citizen or a legal resident of the United States and that you will use Dark solely within the United States;
You do not and have never used or maintained any other Dark User Account under a different email address (the creation of additional User Account(s) shall be considered a violation of this Agreement); and,
Your registration and your use of Dark and any App is not prohibited by law, and will not be used to engage in, commit, or facilitate any illegal activity.
Your registration and your User Account, including any User Credit or Loyalty Credit associated with such User Account, and your rights under this Agreement, are personal to you and are not transferable by you to any party.
Payment Methods. Dark enables you to make card-based purchases at participating merchants by linking to your User Account debit, credit, and/or prepaid credit cards issued in the United States bearing the trademarks of MasterCard International Inc. and Visa Inc. (the “Networks”), as well as American Express and Discover (“payment instrument(s)”). You may not associate a Health Savings Account card with your Dark User Account. Your User Account is not a bank account. Dark is not a bank, and does not offer banking or money service business (“MSB”) services as those terms are defined by the United States Department of Treasury.
Primary and Secondary Payment Instruments. By linking a payment instrument(s) to your User Account, you represent to Dark that you are an authorized user of the payment instrument(s). If multiple payment instruments are linked to your User Account, you must designate one linked payment instrument as a primary payment instrument. You may change the designated primary payment instrument associated with your User Account at any time. All payment instruments other than the designated primary payment instrument will be deemed “secondary” payment instruments. You are responsible for ensuring that all payment instruments are at all times current, non-expired, and valid for payments.
Redemption Codes. Users are permitted to redeem one promotion code, coupon code, referral code, or redemption code. Users may redeem a code with a greater amount, but may not use codes in combination.
Test Authorizations. By associating a payment instrument(s) with your Dark User Account, you consent to Dark’s temporarily authorizing a charge on that payment instrument, typically for $1.00 or less, as part of our verification process. You will not be required to pay this charge, and it will disappear from your payment instrument statement within a few days.
Termination of User Account. Dark reserves the right to reject, suspend, or terminate your registration and/or use of a Dark User Account, and/or your access to the Dark platform, in the event that you breach any of the Dark User Terms or any of the representations and warranties made herein.
3. License to Use the Dark Apps and Websites
Limited License. Dark grants you a limited, non-exclusive, non-transferrable license, to access, view, download, install, and use this Dark App(s), and/or any Dark website content, for the purpose of using the Dark Services, including the initiation of payment for goods and/or services. Except as expressly permitted by these User Terms, you may not modify, reproduce, distribute, publish, reverse-engineer, create derivative works out of, decompile, deep link, publicly display, or otherwise exploit for any purpose, the Dark Property, or any portion thereof. You may not remove or alter, or reuse in any manner or for any other purpose, any copyright, trademark or other proprietary notices that have been placed on the Dark Property. You may not collect and use the product listing, pictures, or descriptions within the Dark Property for any commercial purpose. All rights not expressly granted to you by this Agreement remain the property of Dark and its licensors.
No Rights to Dark Property. The Dark App(s) and website content downloaded or accessed by you pursuant to these User Terms, including without limitation all of the text, images, sound, music, marks, logos, compilations (meaning the collection, arrangement and assembly of information) and other content, other than User Content, as defined below, and all software embodied in the Dark website or Apps, or otherwise used by Dark to deliver the Dark Services (collectively, the “Dark Property”), is the sole property of Dark and/or of third parties provided under license to Dark. Dark reserves all rights in the Dark Property, including without limitation copyright, trademark, patent, and trade secret rights.
Trademarks. The Dark platform and Apps may feature the trademarks, service marks, and logos of third parties, and each owner retains all rights in such marks. Any use of such marks, or any others displayed in any App, inures solely to the benefit of their respective owners.
No Illegal Uses. The Dark Property licensed hereunder shall not be used for any purpose not contemplated by these User Terms, or for any illegal purpose, or to commit or facilitate any act by any person in violation of any law or regulation, and/or any fraud against any person. The Dark Platform and/or associated Dark Apps shall not be used for the purpose of accepting or transferring security or payment for loans, providing cash advances, check cashing, or otherwise distributing cash to any person or entity, or in connection with any lottery or gambling activity.
4. Authorization of Payments on the Dark Platform
Authorization for Dark to Charge Payment Instrument(s). By linking a payment instrument(s) to your Dark User Account and using an App to initiate a payment for a purchase at a participating merchant POS, you authorize Dark to charge your linked payment instrument(s), including the primary and/or any secondary instrument(s), as necessary to complete payment to Dark for the purchase. Dark will first submit authorized charges to your designated primary payment instrument. If such charge is rejected or fails, Dark may charge any secondary payment instrument(s) without advance notice to you.
In the event you are entitled to a reversal, refund, chargeback, or other adjustment associated with a purchase you made using your Dark User Account, you also authorize a credit to your payment instrument(s) to accomplish that transaction.
All purchases and charges authorized using an App and/or the Dark Services are also subject to the terms and conditions set forth by the entities that issue your payment instrument(s). You are responsible for complying with those terms and conditions, and you are responsible for payment of all charges and related fees imposed by such entities pursuant to those terms and conditions.
There is no limit on the frequency of transactions you may make using your Dark User Account. Dark does not charge any fees to its Users in connection with such transactions.
Failed Transactions. In the event that Dark is unable to successfully charge any linked payment instrument, Dark will notify you via email and/or in-App notification, and you will be unable to initiate further payments with your User Account. Upon Dark’s notification to you of such failure, you agree to link a new, valid payment instrument within three (3) business days. Your Dark User Account will be disabled until a valid payment instrument is provided and the outstanding uncharged balance is resolved by Dark. Dark is not responsible for any charges imposed by the issuer of your payment instrument(s) as a result of any failed charge by Dark. To the extent that Dark is unable to successfully charge any payment instrument linked to your User Account as payment for authorized transactions for more than thirty (30) days, you understand and agree that Dark may employ a collection agency or other business in an effort to collect any outstanding debts and fees associated with your User Account, and you will not contest the use of a third party to collect the debt and fees owed to Dark. You agree that you will be responsible for any legal, court, arbitration or collection agency fees associated with rectifying your account and all monies owed thereunder. You agree that Dark, or any agency or business employed by Dark, has the right to contact you and your heirs via telephone, email or in-person using the information you provided upon registration or during any contact with Dark, in an effort to collect any monies and fees owed under your account, whether specifically referenced in these User Terms or not, and such contact may be made in a manual or automated fashion
Prohibited Transactions. The Dark Service may be used only for the bona fide purchase and exchange of goods and/or services offered in the ordinary course of a merchant’s business, and may not be used to process a payment or otherwise transfer money between two parties that is unrelated to a purchase of a product or services. The Dark Service may not be used for transactions in which you request cash back from the merchant. Dark reserves the right to decline any attempted transaction if it appears that any of these User Terms have been violated.
Debit/Credit Card Statements. Dark charges to your authorized payment instrument(s) may appear on your statement from the card issuing institution as “Dark” followed by an identifier related to the Dark merchant partner at which the transaction occurred, and as explained above, may appear as a single charge for the aggregate amount of multiple individual transactions. You agree not to knowingly falsely report such charges as fraudulent or unauthorized claims to your payment instrument issuing institution. A knowingly false report of a fraudulent or unauthorized charge shall be grounds for Dark, in its discretion, to cancel your User Account, and seek any other remedies available to Dark.
Refund Policy
Setup fees are non-refundable.
Hardware fees are non-refundable.
Service can be canceled at any time but service fee will not be refunded.
If paying service fee monthly, service will de-activate at the end of the month service cancelation was requested.
If paying service fee annually, service fee will be pro-rated and refunded within first 90 days, after 90 days there is no refund.
5. Consent to Electronic Disclosures and Notices; Paper Copies
By accepting these User Terms, and/or by checking the box titled “Join,” “Sign Up,” “Log In,” or any similar requested acknowledgement in connection with the notice: “By tapping above you agree to Dark’s Terms & Conditions,” or “By tapping above you agree to the terms and conditions and privacy policy,” or similar notice, which you hereby adopt as your electronic signature, you agree that Dark will provide you these User Terms, and all other applicable terms, as well as all disclosures, notices, transaction receipts, transaction authorizations, and transaction statements required by law, and other information about your Dark User Account and legal rights and duties (“Disclosures”), electronically by posting it on our website, to the email address associated with your User Account, and/or through in-App messaging.
Your electronic signature on this Agreement, and any other agreements and documents, has the same effect as if you signed them in ink. You agree that electronic Disclosures and notices have the same meaning and effect as if Dark had provided you with paper copies, whether or not you choose to view the Disclosures. Such Disclosures and notices are considered received by you within 24 hours of the time posted to our website, or emailed or messaged to you.
In order to access and retain the electronic Disclosures you will need, and represent that you have, the following: (i) a computer or mobile device with an Internet connection; (ii) a current web browser that includes 128-bit encryption, and has cookies enabled; (iii) a valid email address associated with your User Account (if you use a spam filter that blocks or re- routes emails from senders not listed in your email address book, you agree to white-list all emails from the @darkpos.com domain to your email address book); and (iv) sufficient storage space to save past Disclosures and/or an installed printer to print them.
You have a right to receive Disclosures in paper form. If you wish to receive a paper copy of any Disclosure, or any transaction receipt, you may request a copy of the Disclosure or receipt within 180 days of the date of the Disclosure or receipt. Dark will provide paper copies free of charge. Requests to receive any paper copy, or to withdraw your consent to future electronic Disclosures, may be made by mailing a written request to 180 Prospect PL, Alpharetta, GA 30005. We will provide a replacement copy of your receipt within ten (12) business days. Requests to cancel your consent to future electronic Disclosures will be completed in a reasonable time. Dark reserves the right to terminate your Dark User Account if you withdraw consent to future electronic Disclosures. You may update the information required to contact you electronically by logging into a Dark App or to the Dark website.
6. Fraudulent or Unauthorized Transactions; Lost Devices
If any transaction Disclosure received by you appears incorrect, or was unauthorized or fraudulent, you shall notify Dark immediately, including by clicking on a link included in the email transaction receipt, thereby flagging the transaction, or by contacting Dark directly (24/7) at:
Dark POS Inc.
180 Prospect PL, Alpharetta, GA 30005
Email: hello@darkpos.com
Regular Business Hours: Monday through Friday, 9 a.m. to 5 p.m., Eastern Time
Lost Devices. In the event that you lose any mobile device on which a Dark App linked to your User Account is installed, or otherwise learn that your User Account password is compromised (“Lost Device”), you shall notify Dark immediately by contacting hello@darkpos.com.
Dark Security; Reporting Requirements. Dark implements a variety of methods, and proprietary protocols, to protect you from bad actors who may attempt to access and make fraudulent charges using your Dark User Account. Because we are confident in these measures, we generally will not seek to recover from you reimbursement for any fraudulent charges made using your User Account. There are, of course, limits to this policy, which depend upon how quickly you notify us of a fraudulent activity:
If Dark confirms that a transaction(s) reported by you was an unauthorized or fraudulent use of your User Account, and if: (i) the first such unauthorized transaction was reported to Dark within two (2) business days of a transaction receipt; or (ii) in the case of a Lost Device, the Lost Device was reported within two (2) business days of the loss; Dark will reimburse you for the amount of any fraudulent or unauthorized transactions charged to your payment instrument.
If you fail to notify Dark of a fraudulent or unauthorized transaction using your Dark User Account within two (2) business days of a transaction receipt, or in the case of a Lost Device, within two (2) business days of the Lost Device, you will be responsible for the fraudulent or unauthorized charges in an amount limited to the lesser of: (i) $500; OR (ii) the sum of either $50 or the amount of the fraudulent use during the initial two (2) days (whichever is less), AND the sum of all fraudulent or unauthorized activity after the initial two (2) days prior to your notification to Dark. You authorize Dark to submit to your payment instrument(s) such charges up to that limited amount.
If you fail to notify Dark of a fraudulent or unauthorized transaction using your User Account within sixty (60) business days of a transaction receipt, or in the case of a Lost Device, within sixty (60) business days of the Lost Device, you will be responsible for all fraudulent or unauthorized charges after the sixty (60) day period, and authorize Dark to submit such charges to your payment instrument(s).
In the event that the state in which you established your User Account provides for lower limitations on liability for fraudulent use, such limitation shall apply in place of these provisions.